Privacy Policy

Cozy Meli respects your privacy and is committed to protecting your personal information.

For the purposes of data protection law, the data controller is:

Cozy Meli
Email: contact@cozymeli.com

Information we collect

When you browse, place an order, contact us, or sign up for emails, we may collect:

• Your name, email address, phone number, and shipping address
• Order details, including items purchased and any gift message
• Book preferences, such as genres, favorite authors, titles to avoid, tropes, and spice preferences
• Links you choose to share, including Goodreads, StoryGraph, or Fable profiles
• Messages you send us through our contact form or email
• Payment confirmation and transaction details
• If you allow analytics cookies, usage data such as pages viewed and device type, collected by Google Analytics
• Basic technical information, such as your IP address, browser, device, and how you use our website

We do not store your full payment card details.

How we use your information

We use your information to:

• Process, pack, and deliver your order
• Choose your Blind Date With a Book based on the preferences you provide
• Contact you about your order, delivery, return, or customer-service request
• Prevent fraud and keep our website secure
• Improve our products, services, and website
• Send marketing emails only if you have chosen to receive them

Legal basis for using your information

We use your personal information when it is necessary to:

• Fulfill our contract with you, including processing and delivering your order
• Comply with legal obligations, such as tax and accounting requirements
• Protect our legitimate business interests, including preventing fraud and improving our website
• Send marketing emails where you have given us permission

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Who we share your information with

We only share personal information when necessary to run Cozy Meli. This may include:

• Payment providers, to process payments
• Delivery and shipping providers, to send your order
• Website hosting, ecommerce, email, and customer-service providers
• Professional advisers, accountants, or authorities where legally required

We do not sell or rent your personal information.

How long we keep your information

We keep order and payment records for as long as required by tax, accounting, and legal obligations.

We keep customer-service messages and book-matching preferences only for as long as reasonably needed to assist you, manage your orders, and avoid sending you the same Blind Date title again.

If you ask us to delete your information, we will do so unless we need to keep it for a legal reason.

Cookies and essential storage

We use Google Analytics 4 to understand how visitors use the shop, such as which pages are viewed. This only runs if you choose to allow analytics cookies. Google processes this data on our behalf. See Google's Privacy Policy for how Google handles information.

We do not use advertising, marketing, or session-recording cookies.

We use essential storage to keep your cart working between visits, remember your language, and keep your account signed in. You can accept or refuse analytics cookies in the banner on your first visit, or later on our Cookie Preferences page.

You can also control cookies through your browser settings. Please note that disabling essential cookies or storage may affect core website features.

Your rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Ask us to delete your information
• Restrict or object to certain processing
• Withdraw consent for marketing at any time
• Request a copy of your information in a portable format
• Make a complaint to a data-protection authority

To exercise any of these rights, contact us at contact@cozymeli.com.

If you are in Cyprus, you may also contact the Office of the Commissioner for Personal Data Protection.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.