Last updated: September 17, 2026
If you are an EU consumer buying online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, please contact us through our contact page or email contact@cozymeli.com. Include your name and order number, and clearly let us know that you would like to cancel or return your order.
To be eligible for a return, items must be returned in their original packaging where possible. You may inspect an item as you would in a store, but we may reduce your refund if it has been handled beyond what is necessary to inspect it and its value has been reduced.
Please contact us before sending anything back so we can provide return instructions and the return address.
Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of return shipping.
Blind Dates are chosen especially for you based on the preferences you provide. To help us avoid duplicates, please include authors, titles, tropes, or themes you would like us to avoid in your order notes, or share your Goodreads, StoryGraph, or Fable profile.
If you open your Blind Date and already own or have read the book, please get in touch. While we cannot guarantee a swap or refund for a duplicate title, we will always do our best to help before the wrapping is opened.
Drink packets and other food or perishable extras cannot be returned once opened.
Please inspect your order when it arrives. If an item is damaged, faulty, or not what you ordered, contact us as soon as possible at contact@cozymeli.com or through our contact page.
Please include your name, order number, and photos of the issue where possible. We will look into it and arrange an appropriate replacement, refund, or return.
We will cover return shipping costs for items that are damaged, faulty, or incorrect.
We do not offer direct exchanges. If you would like a different item, please return your original order in line with this policy and place a new order once your return has been accepted.
Once you have told us that you would like to cancel your order, we will issue your refund within 14 days. We may wait until we receive the returned item or proof that it has been sent back, whichever happens first.
Refunds are issued to your original payment method. Where required by law, your standard delivery cost will also be refunded. Any extra charge for express or upgraded shipping will not be refunded.
Your bank or card provider may take additional time to show the refund in your account.
Nothing in this policy affects your legal rights as a consumer, including your rights if an item is faulty or not as described.